Antigen Lateral Flow COVID-19 Testing Helpline and FAQs | Rapid pre-departure COVID-19 test valid for Fit-to-Fly Certificate.
Register My Kit
You need the Token ID to start your test. The Token ID is on the Test Kit box. Once you have your Token ID you can start the test on the Certific app.
You should not take the test until you have downloaded the app.
Where is my Kit?
We will email you with updates on the shipment of your kit. You can always check the status of your orders from your Account Page. If you have issues with the shipments, please reach out to us.
How do I receive my results?
Your result certificate will generally be delivered in 4 hours during business hours (Certific’s business hours are Monday-Sunday 8:00 to 21:30, UK time). More detail on delivery times available here. Following that review you will receive your test results on the Certific app and via email.
How it works | Antigen Lateral Flow Test Kits
Order Your Test
We will send you the test kit with DPD tracked next-day delivery.
Take Your Test
We provide everything you need to self-swab from home. Results are verified through the Certific app online. No need to ship the kit back.
Verify Online
We will verify your identity, the test device, the accuracy of your sampling, and your test result. This service is provided by our test validation partner, Certific. You will need a Passport (or other government issued photo ID) and a laptop or smartphone.
Get Your Result
We'll email your result and certificate within 24 hours of verifying your results.
Contact Us
Dedicated Customer Support
Monday – Friday: 9am – 7pm
Saturday & Sunday: 9am – 6pm
Phone: (+44) 080 819 65659